Preserved Peel Policy

Website Policy for Preserved Peel LLC

Effective Date: December 22, 2022 (Updated March 2026)

Welcome to Preserved Peel LLC, where we specialize in high-quality cocktail garnishes, including dried fruits, edible flowers, and dried peppers, along with a curated collection of accessories and apparel.

TERMS OF SERVICE

By purchasing from Preserved Peel or using this website, you agree to these Terms.

We may update these Terms at any time. Continued use of the website constitutes acceptance of changes.

WEBSITE USE

You agree not to use this website for unlawful, fraudulent, or abusive purposes.

We reserve the right to refuse service, cancel orders, or restrict access at our discretion.

ENTIRE AGREEMENT

These Terms represent the entire agreement between you and Preserved Peel and supersede any prior communications.

PRODUCTS

All products are handcrafted preserved citrus peels intended for cocktail garnish, culinary, or decorative use.

Minor variations in color, shape, texture, and size are normal and not considered defects.

CUSTOMER RESPONSIBILITY

Customers are responsible for determining whether products are suitable for their intended use prior to purchase.

We do not guarantee suitability beyond the stated product description.

PRODUCT REPRESENTATION

Product images are for illustrative purposes only. Actual products may vary due to natural and handcrafted production methods.

NO WARRANTIES

Products are provided “as is” and “as available.”

We make no warranties, express or implied, including but not limited to fitness for a particular purpose or merchantability.

FOOD SAFETY & ALLERGY DISCLAIMER

Products may contain or come into contact with citrus, preservatives, or other ingredients.

By purchasing, you acknowledge:

  • You are responsible for reviewing all ingredients
  • Cross-contact may occur
  • We do not guarantee allergen-free production unless explicitly stated
  • We are not liable for allergic reactions or sensitivities
  • You assume full responsibility for consumption decisions

If you have allergies, do not consume without proper review.

NO MEDICAL CLAIMS

Products are not intended to diagnose, treat, cure, or prevent any disease.

All information provided is for general informational purposes only.

PROPER USE

Products are intended for garnish, culinary, or decorative use only.

We are not responsible for misuse, improper consumption, mixing with alcohol, or use outside intended purpose.

STORAGE CONDITIONS

Products are shelf-stable and intended for room temperature storage.

Customers acknowledge:

  • No refrigeration is required
  • Store in a cool, dry place away from sunlight
  • Improper storage may affect quality
  • Quality is only guaranteed at time of shipment
  • We are not responsible for post-delivery deterioration

ORDERS & RIGHT TO CANCEL

We reserve the right to:

  • refuse or cancel orders
  • limit quantities
  • cancel suspected fraudulent orders
  • correct pricing or listing errors

Full refunds are issued if we cancel an order.

PAYMENT & FRAUD

We may refuse or hold orders suspected of fraud or abuse.

Verification may be required before fulfillment.

SHIPPING

We aim to ship within stated processing times.

We are not responsible for:

  • carrier delays
  • lost or stolen packages after delivery
  • incorrect addresses entered by customers
  • customs delays or restrictions

Delivery is considered complete once marked as “delivered.”

Risk of loss transfers at delivery.

REFUND & RETURNS

All sales are final due to the nature of food products.

No returns are accepted.

Refunds or replacements may be issued only if:

  • item arrives damaged
  • wrong item is shipped
  • issue is reported within 7 days
  • photo evidence is provided

We may deny claims in cases of suspected abuse.

CHARGEBACKS & DISPUTES

Customers agree to contact us before initiating a chargeback.

We reserve the right to:

  • dispute fraudulent chargebacks
  • provide proof of delivery and fulfillment
  • restrict future purchases for abuse
  • recover fees associated with fraudulent disputes

DISPUTE RESOLUTION & GOVERNING LAW

This agreement is governed by the laws of the State of Florida.

Disputes should first be resolved informally before any legal action.

Where permitted, disputes may be subject to arbitration.

FORCE MAJEURE

We are not responsible for delays or failure due to events beyond our control, including:

  • shipping disruptions
  • supply shortages
  • natural disasters
  • weather events
  • labor disputes
  • government actions
  • system outages

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Preserved Peel is not liable for indirect, incidental, or consequential damages.

Total liability is limited to the amount paid for the product.

INTELLECTUAL PROPERTY

All branding, content, images, and product designs are owned by Preserved Peel.

You may not copy, reproduce, or use content commercially without permission.

NO UNAUTHORIZED RESELLING

Products may not be resold, redistributed, or repackaged without written permission.

WEBSITE ACCURACY

We do not guarantee that website content is error-free.

We may correct errors or cancel affected orders at any time.

PACKAGING DISCLAIMER

Minor cosmetic damage to packaging that does not affect product quality is not considered a defect.

COMMUNICATION REQUIREMENT

All support requests must be submitted through official customer support channels.

Social media messages do not constitute formal notice.

PRIVACY

We collect:

  • name
  • email
  • shipping address
  • order information
  • analytics data

We use this to:

  • fulfill orders
  • provide support
  • improve services
  • send marketing emails

We do not sell personal data.

MARKETING COMMUNICATIONS

You may receive marketing emails. You can unsubscribe at any time.

CHANGES TO TERMS

We may update these Terms at any time. Continued use of the site means acceptance of changes.

CONTACT INFORMATION

For any questions, concerns, order issues, or support requests, you may contact us at:

You must ensure this contact method is actively monitored.

All order-related issues must be submitted through official support channels. Social media messages do not constitute formal notice.

PRODUCT LABELING / CONSUMER NOTICE

This product is intended for culinary, cocktail garnish, or decorative use only.

Storage:
Store at room temperature in a cool, dry place away from sunlight. Refrigeration is not required.

Important:

  • Not for use by individuals with citrus allergies
  • Natural variation in appearance is normal
  • Shelf-stable at time of shipment
  • Customer is responsible for proper storage and use
  • We are not responsible for misuse or adverse reactions

CHARGEBACK & DISPUTE OPERATIONAL SYSTEM (INTERNAL USE FRAMEWORK)

Maintain the following documentation for every order:

  • order confirmation
  • shipping label
  • tracking number
  • delivery confirmation
  • packaging photos

Chargeback responses should always include:

  • proof of shipment and delivery
  • copy of refund policy (all sales final)
  • customer agreement to terms
  • product nature explanation (food-based goods)

Delivery marked “delivered” is considered fulfillment completion.

Customers must contact support before initiating disputes.

We reserve the right to refuse future service to abusive or fraudulent customers.

COOKIE POLICY

We use cookies and similar technologies to:

  • enable core website functionality
  • analyze website traffic and performance
  • improve user experience
  • support marketing and advertising

By using this website, you consent to the use of cookies.

You may disable cookies in your browser settings, but some features may not function properly.

ACCESSIBILITY STATEMENT

Preserved Peel is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually improving the user experience of our website to make it more accessible and compliant with applicable accessibility standards.

OUR COMMITMENT

We strive to follow best practices and relevant accessibility guidelines, including the Web Content Accessibility Guidelines (WCAG) where reasonably possible.

Our goal is to make our website:

  • Perceivable
  • Operable
  • Understandable
  • Robust

for all users.

ONGOING IMPROVEMENTS

We are continuously working to improve accessibility features, including:

  • Readability and contrast
  • Keyboard navigation support
  • Mobile accessibility
  • Screen reader compatibility

Accessibility is an ongoing effort, and we regularly review and update our website.

THIRD-PARTY CONTENT

Some content or features on our website may be provided by third-party platforms. We cannot guarantee the accessibility of third-party services but encourage providers to maintain accessible standards.

FEEDBACK

If you experience any difficulty accessing any part of our website, we want to hear from you.

Please contact us so we can assist you:

Include:

  • description of the issue
  • page or feature involved
  • device or browser used (if possible)

We will make reasonable efforts to address accessibility barriers in a timely manner.

LIMITATION

While we strive to make our website accessible to all users, we cannot guarantee full compliance with all accessibility standards at all times.

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